Customer Service Charter

 The Amps ‘N’ Volts Customer Quality Assurance

At Amps ‘N’ Volts we take our customer service seriously. We do everything in our power to ensure a professional, as well as helpful approach is being met. All our customers can always expect the following;

1.  We will ensure that you have everything explained to you, and we will also take the time to do so in terms that are easy for you to understand.
2.  We will ensure our prices are kept competitive with current market values.
3.  We will ensure all our team members will approach you with courtesy and respect for you and your property.
4.  We will ensure you will receive prompt and efficient service. Our team will always be on time (or you will receive a courtesy call explaining why). Our team will always be appropriately dressed and neatly presented.
5.  We will ensure that all electrical works carried out by our team are compliant and adherent to the latest Australian and New Zealand Electrical Standards.
6.  We will ensure all quotations and enquiries are answered within a 24-hour time frame.
7.  We will ensure that any materials used on your property are compliant with Australian Standards, as well as being new. If it is not good enough to use in our own home, we won’t use it in yours.
8.  We will ensure all our team members are correctly certified and licensed for the task to be completed. We pride ourselves on keeping our team members up to date with latest industry technologies and innovations.
9.  We will ensure that our priority is to always assist you, with any electrical projects you have.
10.  We will ensure that our team will always leave your home in a neat and tidy manner once the works have been completed.